Returning Items: If you need to return an item for any reason, please call before shipping the item to us. We will discuss the problem and issue a Return Merchandise Authorization (RMA) number. Please place the RMA number on the outside of the box. Returns not bearing an RMA number will not be accepted. All returns must be shipped with the freight prepaid, properly packed and insured for the full value of the part. Returns sent to us COD will not be accepted. You may be subject to a 20% restocking charge.

Non-Returnable Items: The following items may not be returned for refund or credit: dated materials such as batteries, food and water rations, survival and first aid kits in which any seals are broken, and all special order or customized items. You may not return any item that has been used and is not found defective by our definition.

Defective Items: Should you receive a defective item, we will be happy to replace it. Some items may need to be sent to the manufacturer or a service representative of the manufacturer near your location for warranty repair.

Damaged Shipments: We take pride in packaging our shipments securely. Damages or shortages are rare but please check all items immediately upon receipt. There is a time limitation for making a claim so if an item has been damaged during shipment, notify the carrier immediately. Keep the package, all packing materials, and all of the items together. The carrier will come to your location to inspect the package and contents, and will return the damaged items to us. We'll settle the matter with them and ship a replacement item to you.

Items Ordered in Error: If, upon receipt of your order, you determine that you have ordered the wrong item, or you decide that you no longer want the item you ordered, please call us immediately. We will be happy to exchange the item you ordered for the correct item or refund your money within 30 days of delivery. You may be subject to a 20% restocking charge.

Items Shipped in Error and Shortages: Please check all packages immediately upon receipt, and notify us at once if you discover an error or shortage. We will ship the correct item to you or refund your money in full.

Undelivered Shipments: UPS and most other carriers will leave a notice at the shipping address and/or return on another day to attempt delivery if they are unable to deliver your shipment to the specified address. If they are still unable to make delivery, the package will be returned to us. We will then contact you to make further arrangements. If you refuse delivery of a shipment that you ordered from us, the package will be returned to us. We will then contact you to make further arrangements. In any of the above events, you will be required to pay the shipping charges incurred before we will reship the order or ship any new orders. You may also be subject to a 20% restocking charge on the returned items.